Contact us

Contact us on 1800 635 796 for all enquiries regarding your membership. You can reach us between 8.30am and 5.30pm Monday to Friday (AEST/AEDT), except on national public holidays. 

If you are calling from overseas dial +61 3 8687 1820.

Language assistance: We can help you in a number of languages. To use our translation service, simply request to use a translator when you call the Helpline on 1800 635 796.

You can also contact us:

  • Online: via our online form here
  • Fax: +61 3 9245 5827
  • Post: Lutheran Super Administration, GPO Box 4303, Melbourne VIC 3001

To contact the Lutheran Super Privacy Officer, Family Law Officer or Complaints Officer, please write to the appropriate officer at the above address.

External Dispute Resolution

If you have already made a complaint to us and you are not satisfied with the response provided to you, or after 90 days has passed since you first complained, then you have the option to refer your complaint to the Australian Financial Complaints Authority (AFCA). AFCA provides a fair and independent complaint resolution service that is free to consumers. AFCA can be contacted at:

Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority
GPO Box 3
Melbourne, Victoria, 3001

AFCA replaced the Superannuation Complaints Tribunal (SCT) as the relevant external dispute resolution body for complaints about superannuation from 1 November 2018.

For more details about referring a complaint to AFCA, how AFCA handle complaints, and time limits that may apply contact AFCA directly.